Customer Service
Have any questions or concerns? We're always ready to help! Call us at +30 210 8027578 or send us an email at hoursoglou.shop@gmail.com
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Returns policy
You can return a product and replace it with a product of the same type and price from our site only if the following procedure and conditions are met.
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Contact us by email at hoursoglou.shop@gmail.com within 10 days of receipt of the product, explaining the reasons why you wish to exchange it. The date of receipt is considered to be the date indicated by the courier on the receipt, to check the timeliness.
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Without our prior notification and consultation, no returns will be accepted.
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The product is returned with all the documents that accompanied it i.e. the retail receipt and the receipt from the courier company.
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Keep the proof of delivery from the courier or post office until you receive an email that we have received your package.
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Returned products must be in the condition received by the customer i.e. in excellent condition ,complete with any accessories, no damage, no tags or labels removed. In the case of shoes, we recommend that you be careful in trying them on. Do your first fittings by wearing only one shoe on carpet to avoid scratching the soles or heels on hard surfaces. Wear thin socks and don't insist on putting the foot in if you see that the shoe size is too small because it will stretch out and break the shape of the shoe. Once worn, avoid movements that can ''wrinkle'' cut or stretch the skin.
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Changes are not made to promotional, sale and special order products.
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All shipping costs are paid by the customer.
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No returns or alterations are made on Tights.
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If the returned product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense.
Product shipment
Our products are shipped by courier within 2 - 10 working days from the order. The shipping time depends on the availability of the products.
Shipping costs
Shipping costs (by courier) are 5,00 € and are charged to the customer.
Terms of use "
Cookies Part of the general terms of use is the Cookies Policy. Taken as a whole, these terms form part of the contract between us for the provision of our Services and products. Our online shop www.hoursoglou.shop uses cookies. The following text describes the types of cookies we use and the reason why they have been chosen as well as the way we treat them in the process. Description: Cookies are mentioned so as to give the sense of the fingerprint you leave when you browse a website. More specifically, when you browse the web, the browser you use (Firefox, Mozilla, Google Chrome, Safari, and others ... ) installs small text files on your terminal, whether it is a computer, a tablet or a smartphone. These are necessary for us in order to evaluate our online store in its performance, to improve the information provided within it, to adapt it to what the consumers/users of our site request, but also to measure the effectiveness of the visibility of the store on third-party websites. It is worth noting that none of these files can be personally identified with the user performing the navigation, or any other file/document from the medium from which the navigation is performed. Various information that may be contained in the cookies include the following: the type of program with which you are browsing, the type of medium you are using (whether it is a mobile device/ tablet/ laptop or a desktop computer), its operating system, possible internet service providers, as well as other similar information. In addition, information is collected about your web browsing history, such as the sites you visit, the route you take and the links you select to third party sites through our Website. More about cookies at www.aboutcookies.org Below we discuss the different types of cookies we use on our Website, the importance of the information each contains, the purpose for which it exists, and where it was created from. Necessary Cookies: As their designation says, without them our Website cannot function, since its main functions will not be available, such as for example the shopping cart or online order payment and others. Customer Preference Cookies: These cookies collect information from the choices you have made within the site and their general purpose is to facilitate your navigation within the site. These cookies are used to help you to navigate through the site. Website Analysis Cookies These are cookies that help us to improve the user experience within the site as well as the services offered. More specifically, we calculate the number of users using a particular feature of the page, against the total number of users the Site has had in a given period of time. Advertising Cookies You will certainly have happened to see advertisements of products of interest to you while browsing various pages. This is therefore the result of Advertising Cookies, collected during your navigation within an online store, around the products you were looking at or that interest you. The purpose of these cookies is to make the content of the ads more targeted, not increase their number. Additionally, this cookie limits the times an ad will appear, helping to measure its effectiveness. Cookies for sharing content on Social Media Networks Through these cookies it is possible to share products or other content of our Website on the various Social Media platforms, to select "like" or "re-share" etc. Furthermore, these cookies may be used by partners who provide various services for our website. Information about Managing and Deleting Cookies: Depending on the browser you use, there are corresponding options for managing them. These options include allowing cookies to be installed on your terminal, or disabling them, deleting those that are already installed, allowing you to be notified before a new cookie is installed, and more. Within the menu of the program you are using are relevant instructions. More detailed guidance can also be found at www.youronlinechoices.com Below we explain the different types of cookies we use on our Website, the importance of the information each one contains, the purpose for which it exists and where it was created. Necessary Cookies: As their designation says, without them our Website cannot function, since its main functions will not be available, such as for example the shopping cart or online order payment and others. Customer Preference Cookies: These cookies collect information from the choices you have made within the site and their general purpose is to facilitate your navigation within the site. These cookies are used to help you to navigate through the site. Website Analysis Cookies These are cookies that help us to improve the user experience within the site as well as the services offered. More specifically, we calculate the number of users using a particular feature of the page, against the total number of users the Site has had in a given period of time. Advertising Cookies You will certainly have happened to see advertisements of products of interest to you while browsing various pages. This is therefore the result of Advertising Cookies, collected during your navigation within an online store, around the products you were looking at or that interest you. The purpose of these cookies is to make the content of the ads more targeted, not increase their number. Additionally, this cookie limits the times an ad will appear, helping to measure its effectiveness. Cookies for sharing content on Social Media Networks Through these cookies it is possible to share products or other content of our Website on the various Social Media platforms, to select "like" or "re-share" etc. Furthermore, these cookies may be used by partners who provide various services for our website. Information about Managing and Deleting Cookies: Depending on the browser you use, there are corresponding options for managing them. These options include allowing cookies to be installed on your terminal, or disabling them, deleting those that are already installed, allowing you to be notified before a new cookie is installed, and more. Within the menu of the program you are using are relevant instructions. More detailed guidance can also be found at www.youronlinechoices.com It is important to be aware that disabling or rejecting cookies on our site can make it not work properly or even at all. Also, such a move does not mean that it deletes the cookies already installed. Finally, a change in the use of cookies on the part of the provider. It is always possible to change this Policy, either in its entirety or in part. Any change in the way cookies work will be effective from the moment this Policy is modified, which is communicated to our website hoursoglou.shop, both on the respective sub-page on cookies and on the home page. Your browsing of our online store, either after the modification of the cookies policy (but also before), implies that you accept this Policy in its entirety and any changes. Otherwise, you must discontinue using the site.